Moroccan Fever
Shipping & Returns
Everything you need to know about receiving and returning your Moroccan Fever pieces.
Shipping
Shipping rates by destination
We deliver with DHL Express to destinations available at checkout. There is no minimum order value.
Destination
Shipping
Free shipping from
Morocco
Free
All orders
Europe
€50
€200
Canada
€50
€200
Middle East
€50
€1,000
United Kingdom
Complimentary
All orders
United States
€50
€1,000
Processing time
Ready-to-wear pieces: prepared and handed to the courier within 2–4 business days after order confirmation.
Made-to-order or tailored pieces: usually require 10–15 business days for tailoring before dispatch. The expected lead time is shown on the product page.
Business days are Monday to Saturday, excluding Moroccan public holidays.
Estimated delivery times
Orders are shipped via DHL Express with tracking. Estimated delivery times begin after the parcel is handed to the courier.
Destination
Estimated delivery
Duties & taxes
Morocco
1–3 business days
No import duties
GCC countries
3–5 business days
Prepaid
United Kingdom & Europe
3–6 business days
Prepaid
United States
4–7 business days
Prepaid
Canada
4–7 business days
Paid by customer
Rest of the world
5–10 business days
Paid by customer
Delivery estimates may be affected by customs clearance or circumstances beyond our control.
Shipping costs, duties & taxes
Shipping charges are calculated at checkout based on the destination country.
For destinations where duties and taxes are prepaid, the amount paid at checkout includes these charges and no additional payment should be due on delivery.
For other destinations, local authorities may charge import duties or taxes payable by the recipient. These charges cannot be estimated in advance.
Any free-shipping promotion, if available, is subject to the terms displayed on the website at the time of purchase.
Order tracking & delivery address
Once your order ships, we will send tracking details by email or WhatsApp. Tracking updates may take up to 24 hours to appear.
Please check your delivery address and phone number carefully. Address changes are only possible before dispatch; contact us promptly if a correction is needed.
If a parcel is refused or returned as undeliverable, shipping costs and any non-refundable charges incurred may be deducted from the refund to the extent permitted by applicable law.
Damaged or missing parcels
If your parcel arrives damaged, please photograph the packaging and item and contact us within 72 hours of delivery. If your order has not arrived within the estimated timeframe, contact us so we can follow up with the courier.
Returns
Returns, exchanges & refunds
We want you to love your Moroccan Fever piece. Please review the conditions below before requesting a return or exchange.
Ready-to-wear pieces
You may request a return or exchange within 7 days of delivery.
Items must be unworn, unwashed and in their original condition, with all original tags and packaging.
Items showing perfume or makeup marks, damage, or alterations made by the customer cannot be accepted.
Made-to-order or customised pieces
Pieces made to the customer’s measurements or customised at their request, including changes to length, colour or embroidery, are made especially for them and cannot be returned solely due to a change of mind after the order is confirmed, except where required by applicable law. We review measurements and details with the customer before production begins.
Faulty or incorrect items
If you receive a faulty item or an item that differs from your order, contact us within 72 hours of delivery and provide clear photos. We will review the issue and offer an appropriate solution, such as repair, replacement or refund. Where the issue is confirmed to be our responsibility, we will cover the related shipping costs, subject to applicable law.
How to request a return or exchange
1
Contact us on WhatsApp at +212 661 562 997 with your order number and the reason for the request.
2
Wait for our confirmation, return address and packing instructions. Do not send the item before receiving our instructions.
3
Once approved, ship the item within 7 days and keep your shipping receipt and tracking number.
Return shipping costs
For exchanges requested due to sizing or personal preference, the customer pays to return the original item, and Moroccan Fever pays to ship the replacement.
For returns due to a change of mind, the customer pays return shipping. Original shipping charges and duties paid are non-refundable unless applicable law requires otherwise.
If the return is due to a fault or error on our side, we cover the shipping costs associated with the agreed resolution.
Refunds
Once the returned item has been received, inspected and approved, the refund will be issued to the original payment method within 7–10 business days. Your bank may require additional time to display the funds. Store credit may be offered by agreement where appropriate.
Contact
Questions about your order?
Please contact us via WhatsApp with any questions about shipping, returns or refunds.
Moroccan Fever
1 Rue Jabal Abou Billal, Triangle d’Or, Casablanca, Morocco
WhatsApp: +212 661 562 997
